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Terms & Conditions

Terms and Conditions

Acceptance of the Terms

  1. By registering an account with ThunderBall Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
  2. These Terms and Conditions shall form a legally binding contract between us (ThunderBall Casino) and you (the User).
  3. We reserve the right to modify or update these Terms at any time without prior notice.

Eligibility Requirements

  1. The ThunderBall Casino website is operated in accordance with UK law, and as such, eligibility requirements for users are subject to regulation.
  2. Users must be at least 18 years of age (or the minimum age required by applicable jurisdiction) to use the services offered on our platform.
  3. Individuals who have self-excluded themselves from online gambling or been banned under the laws of their country/jurisdiction cannot register an account with us.

Geographic Restrictions

  1. Users can only access and play games using funds provided in pounds sterling (£).
  2. Our website is intended for residents of the United Kingdom, Ireland, and other countries where online gaming is regulated.
  3. We reserve the right to restrict or limit our services to specific geographic locations at any time.

Account Registration Rules

  1. Users must provide accurate, valid information during registration.
  2. A unique username and password must be selected for each user's account.
  3. Multiple accounts are not permitted under these Terms; one-account-per-user policy applies.

Identity Verification and KYC

  1. Upon registration or upon certain transactions (e.g., large cash withdrawals), ThunderBall Casino reserves the right to request proof of identity, age verification documents, or other documentation as deemed necessary for regulatory compliance.
  2. Users must ensure that all information provided during account setup is accurate, complete, and true.

Account Accuracy Obligations

  1. Users are responsible for ensuring their account details remain up-to-date at all times.
  2. Any discrepancies in user account records may result in delays or rejection of payment or withdrawal requests.

Account Security Responsibilities

  1. It is the responsibility of each User to protect their account and personal information by using strong, unique login credentials (i.e., password) and ensuring only authorized personnel has access to their accounts.
  2. Users should immediately report any security concerns or unauthorized activity to our Customer Support team.

Login Credentials and Password Protection

  1. Each user must choose a strong, complex username and password for accessing the platform.
  2. ThunderBall Casino is not responsible if third parties gain access to users' passwords through misuse of public Wi-Fi networks, etc.

Restricted Behaviour and Prohibited Activities

  1. The following activities are strictly prohibited: promoting or facilitating unlawful activities, creating user accounts with false information, intentionally trying to destroy our website, sending malware/spam emails.
  2. We reserve the right to restrict access to users who engage in any behavior deemed damaging or manipulative by ThunderBall Casino at its sole discretion.

Multi-Accounting and Fraud Prevention

  1. Users found engaging in multi-accounting (creating multiple accounts) may face penalties up to account closure without notice.
  2. Attempted manipulation of game outcomes, software tampering, etc., is strictly prohibited.

Bonus and Promotion Rules

  1. ThunderBall Casino bonus offers are non-transferable; users must accept them directly as they become available.
  2. Bonus terms (e.g., wagering requirements) should be reviewed carefully before redeeming any offer.

Wagering and Gameplay Conditions

  1. Users agree to follow all rules, guidelines, and betting limits established by our platform or UK law at the time of play.
  2. ThunderBall Casino does not permit excessive bets or amounts exceeding user accounts balance unless agreed in advance with a qualified member of our Support team.

Bonus Abuse Prevention

  1. We reserve the right to revoke any bonus if we suspect its misuse, abuse, or attempts to exploit them by one or multiple users at once.
  2. In case of identified Bonus abuse, ThunderBall Casino can modify these Terms & Conditions temporarily in order to prevent similar actions from happening again without prior warning.

Deposits and Withdrawals

  1. Deposits must be made using a payment method accepted on our site (currently limited to credit cards).
  2. For security reasons, some withdrawals might need an additional verification or processing time before they are credited into users' bank accounts.
  3. It's crucial that deposits only come from personal, verified, and recognized user accounts.

Verification Before Withdrawals

  1. ThunderBall Casino is authorized by law to require the collection of a minimum of three valid documents for user age and residency validation upon every withdrawal request above £1,000 or other sum we consider substantial enough.
  2. User records must clearly show proof of deposit history before requesting withdrawals from that account.

Processing and Review Procedures

  1. We process and verify all transactions on regular basis to ensure compliance with local laws (anti-money laundering policies).
  2. Users who encounter difficulties while making a payment are advised to contact our Support for assistance in resolving the issue promptly.

Responsible Gambling Expectations

  1. We aim at providing responsible gaming conditions by allowing users set deposit limits, loss limits and session time reminders; these can be found within account options.
  2. ThunderBall Casino supports healthy player behavior by including reality checks - please use them wisely.

Self-Exclusion and Account Restrictions

  1. Users have the option to self-exclude from our services at any point in their relationship with us if they decide that gambling negatively impacts other aspects of life (family, friends or professional performance).
  2. In case users choose permanent exclusion under conditions established by UK regulations, we would block their access immediately.

Game Fairness and RNG Systems

  1. All games provided on this site use Random Number Generators to determine outcomes.
  2. We operate using independently certified algorithms and testing processes regularly with bodies such as iTech Labs.

Technical Interruptions or Voided Gameplay

  1. In the unlikely event that technical interruptions occur (e.g., a temporary connection problem between player's computer/phone), gameplay may be temporarily terminated for both parties affected by said malfunction; users will receive clear notification about status of play following restart.
  2. If server downtime occurs during user playtime and has significant impact, we would ensure that any lost games or transactions are appropriately compensated.

Suspension or Closure of Accounts

  1. ThunderBall Casino may suspend or close an account immediately in case it suspects identity theft; accounts involved will not be permitted to log-in ever again.
  2. Users might also face penalties (including potential closure) if they do things we have strictly prohibited under terms here, which could include attempting to use stolen cards or other similar acts of dishonesty.

Intellectual Property and Platform Ownership

  1. This site is the exclusive property and invention of ThunderBall Casino; all trademarks registered on our behalf belong solely with us unless otherwise indicated.
  2. By opening a gaming account, you do not gain any right over intellectual property which includes designs, images and text used across this platform.

Limitation of Liability

  1. In accordance with current applicable law we will not be liable for:
    • Consequences resulting from incorrect input by player or his/her representative (fraudulent transaction etc.);
    • Any indirect loss such as loss profits or revenue reduction;
    • Delays in payment due to force majeure, external interruptions beyond our control.
  2. This limitation of liability shall not apply when gross negligence of fraud comes into view.

Modification of Terms

  1. ThunderBall Casino reserves the right at all times (before warning users) and for reasons that are not explicitly mentioned here, either individually or through their regulatory requirements to modify conditions outlined above without giving prior written notice.
  2. Any adjustments will enter in effect 3 days following announcement within this platform.

Contact or Support Guidance

  1. If you have a question regarding these Terms & Conditions please email us.
  2. Our Customer Support department can provide assistance on all matters covered here, and is open Monday-Friday (12am-6pm GMT) via phone number and email mentioned in footer of our website.

Applicable Licensing or Regulatory Oversight

  1. This site operates under the rules set forth by UK Gambling Commission.
  2. Any changes to our license can be verified through their public domain announcements as well.